Terms and conditions

Effective date 4.10.2021

General Terms
The owner and operator of this website and of Asoma webshop is Asoma Oy, Kutomotie 18, 00380 Helsinki, Finland, registered in the Finnish trade register under the number 0106718-6 VAT number FI01067186.
Asoma Oy is the seller of the products offered at Asoma webshop. These Sales Terms are applicable to all orders and sales transactions for products offered and sold at Asoma webshop.
Asoma Oy reserves the right to change sales terms at any time without notice. These changes will not affect orders already placed.
Asoma Oy cannot be held responsible for delay or failure to perform, if the delay or failure to perform is caused by circumstances beyond its reasonable control (i.e. force majeure). We will inform you as soon as possible if circumstances beyond reasonable control occur.
These Terms shall be governed and construed in accordance with Finnish law.
Helsinki, Finland shall be the place of jurisdiction for all disputes arising out of or in connection with these Terms.

Privacy

By continuing to use the Asoma webshop and our services, you agree to this Privacy Policy.

This Privacy Policy applies to any kind of information collected through our webshop, including the services related to it, e.g. contacting our customer service team via email.

Use of webshop
The webshop is intended for:

• private individuals (eighteen or over);
• institutions and companies

By placing an order at the webshop you agree to provide your real name and truthful and complete address, phone number, email address, payment details and other required information.
If disputes arising out of or in this trade agreement can not be solved with negotiations between the parties, the consumer can contact The Consumer Disputes Board for help in mediating the dispute.

Prices
Except where indicated otherwise, the prices displayed for products at the Asoma webshop represent the full retail price listed on the product itself in effect at the time of your order.
These prices are displayed in euros (EUR) and include value-added tax (VAT).
The amount of the value-added tax will appear during the checkout process after you have indicated the country of your billing and delivery address.
Our prices do not include charges for delivery and handling which shall be calculated and appear separately before you place your order.
These charges will also appear in the order receipt and shipment confirmation emails that we will sent to you.

Modes of payment and Payment Service Provider

Products and their postage are paid at order. In our store webshop you can pay with following payment methods: All Finnish Banks, Visa and MasterCard.

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Phone: +358 207 181 830

Business ID 2122839-7

Asoma Oy retains full legal title of ownership to the ordered products until it has received your payment in full.

Delivery methods
The products ordered from Asoma webshop will be delivered by our service providers, GLS, Postnord, DPD or Posti, at the delivery address indicated in your order.
The estimated delivery time is 2-7 working days under normal circumstances, depending on the season and availability of the product.
Deliveries are made to the following European countries: Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland.

We encourage you to examine the delivery package and received products within a reasonable period of time after delivery and check that the delivered order is complete and that the products are in good condition.
In case the products have been damaged in transportation or the delivery is incomplete, please contact us by e-mail at asoma@asoma.fi or call us at +358 46 878 2511.

Returns and refunds in accordance with Distance Selling Regulations
For all products ordered from Asoma webshop you have a right of return and refund during a period of fourteen (14) days from delivery date (so called “withdrawal period”).
In case you want to return a product during such withdrawal period, please inform us by e-mail at asoma@asoma.fi clearly indicating that you wish to withdraw from the contract.
Please also indicate your name and the products you wish to return, as well as the order number and date. Note that all withdrawal requests must be sent to us in writing.

Return of product(s) is to be done on your own expense, unless the product is faulty or damaged upon delivery. Once we have received your notice of cancellation and the product(s) we will proceed with the refund.

Customer service
Email: asoma@asoma.fi
Phone: +358 46 878 2511